Refund Policy

We refund a payment in three cases only.

Double charge. If you were charged twice for the same subscription period, we refund the duplicate charge.

Unauthorized charge. If a charge was made without your authorization and this is confirmed, for example a card used without the cardholder's permission, we refund that charge and close the access it paid for.

Total service failure. If the service was completely unavailable to your account for a significant part of a paid period because of a fault on our side, and we could not restore it, we refund the affected part of that period.

You can cancel at any time in account settings. Cancellation stops the next renewal.

Your plan stays active until the end of the period you have already paid for.

Cancelling does not refund the current period, monthly or yearly.

Moving to a more expensive plan charges the difference for the rest of the current period immediately.

Moving to a cheaper plan takes effect at the next renewal and does not create a refund or a credit to your card.

The service is sold to businesses. If you subscribe as a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw within 14 days of the purchase.

That right ends when you ask us to start providing the service immediately and acknowledge that you lose the right to withdraw once the service has been fully performed. Converting statements during that time counts as using the service.

Write to support@statementsconverter.com from the email address on your account.

Include the date and amount of the charge and the reason, for example a duplicate charge with both receipts.

We reply within one business day and, when a refund is approved, issue it to the original payment method. Your bank may take several business days to show it.

If you believe a charge is wrong, please write to us first. Most billing questions are resolved by email faster than through a card dispute.

Questions about this policy go to support@statementsconverter.com.